Sr. Technical Support Engineer
Planet Fitness · Boston, MA, US
About this role
## Sr. Technical Support Engineer (Executive Technology) ### About Planet Fitness Planet Fitness (founded in 1992) is one of the largest and fastest-growing fitness center franchisors and operators in the world. Our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment—our **Judgement Free Zone®**. ### Role Overview The **Sr. Technical Support Engineer (Executive Technology)** owns the strategy, engineering, governance, and continuous improvement of the company’s **enterprise endpoint environment**, while serving as the senior technical resource for **executive technology support**. You will lead planning, design, implementation, administration, automation, and lifecycle management for **Windows, macOS, mobile devices**, and endpoint management platforms to deliver a **secure, standardized, and highly reliable** end-user computing experience. This role also provides **high-touch, white-glove support** for executive leadership, including being the primary contact for **board meetings, executive offsites, and other high-profile events**. **Location:** Boston, MA (on-site) • **Schedule:** Monday–Friday • **Travel:** as needed for executive events • **Fully remote:** not available --- ### Key Responsibilities **Enterprise Endpoint Engineering** - Own the endpoint engineering strategy, roadmap, and lifecycle management for **Windows, macOS, mobile devices**, and end-user computing. - Lead endpoint management using **Microsoft Intune**, **Microsoft Configuration Manager (MECM)**, **Autopilot**, **Addigy**, and related technologies (policy, provisioning, compliance, lifecycle governance). - Develop and maintain standardized endpoint images, provisioning processes, deployment methodologies, and automation. - Administer endpoint configuration standards including **Group Policy**, security baselines, compliance controls, software deployment, patch management, encryption, and endpoint hardening. - Oversee patch management and endpoint maintenance to ensure timely OS/firmware/app updates with minimal disruption. - Build **PowerShell automation/scripting** to reduce manual effort and improve operational efficiency. - Establish endpoint standards, documentation, operational procedures, governance, and best practices. - Partner with Infrastructure, Cybersecurity, Networking, and IT leadership to align endpoint strategy with business and security needs. - Perform root cause analysis on recurring endpoint issues and implement long-term solutions. - Lead endpoint-related projects (office expansions, refreshes, migrations, hardware lifecycle, enterprise deployments). **Executive Technology Support** - Provide senior **white-glove** technology support for the Executive Leadership Team. - Travel with executives as needed for offsites, conferences, board meetings, Investor Day, and leadership retreats. - Oversee executive conference room technologies, collaboration platforms, A/V systems, hybrid meeting capabilities, and executive presentation support. **Operational Leadership** - Improve endpoint operations through automation, process redesign, standardization, and modernization. - Define service standards, KPIs, operational metrics, and continuous improvement initiatives. - Provide technical leadership and serve as the senior escalation resource for complex issues. - Collaborate on endpoint strategy, budgeting, roadmaps, vendor evaluations, and enterprise planning. --- ##
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