Director, Commercial IT Systems
Praxisprecisionmedicines · United States - Remote
About this role
## Director, Commercial IT Systems **Location:** This position may be performed remotely, but requires flexibility and willingness to travel as needed. ### The Opportunity Praxis is building the commercial capabilities needed to bring new therapies to patients. We’re looking for a **Director of Commercial Systems** to own the strategy, roadmap, and business performance of the technology supporting commercial launch and growth. Reporting to the **Vice President of Information Technology**, you will lead **Commercial Systems within IT** and partner with **Sales, Marketing, Commercial Operations, and Market Access** to translate business priorities into a coordinated roadmap—driving delivery and ensuring reliable systems and trusted data. ### Primary Responsibilities - **Own commercial systems strategy and roadmap:** Translate launch milestones and business objectives into sequenced investments, clear priorities, and measurable outcomes across **CRM, commercial data, field enablement, and connected commercial platforms**. - **Establish business ownership and decision-making:** Align stakeholders on requirements, process changes, data definitions, priorities, and acceptance criteria; resolve competing demands and escalate material tradeoffs. - **Lead delivery through adoption:** Coordinate internal teams and implementation partners, manage dependencies and risks, and hold owners accountable for milestones, quality, and operational readiness. - **Own business requirements and service expectations** for **CRM** and its connections to commercial data, digital engagement, and relevant **ERP workflows**. - **Partner with Data & Analytics** to define commercial data and reporting capabilities for launch and growth, including source requirements, data quality, timeliness, and business definitions. Ensure dependable access to critical information and continuity when AI interfaces are unavailable. - **Own vendor performance and investment plan:** Lead business cases, evaluate platform choices, and manage approved budgets, license utilization, and renewals with **IT, Finance, Procurement, and Legal**. - **Lead launch readiness and change management:** Drive user acceptance, training, adoption measures, support coverage, escalation paths, and contingency plans before systems become business-critical. - **Partner with IT, Security, Privacy, Legal, and Quality** to incorporate access controls, data stewardship, change control, and applicable compliance requirements into commercial workflows and vendor delivery. ### Qualifications - **10+ years** of relevant experience in commercial technology, enterprise applications, commercial operations systems, or related roles, including leadership of complex cross-functional initiatives. - Experience supporting **pharmaceutical or biotechnology** commercial operations; delivered systems for a product launch or significant commercial expansion. - Strong understanding of **CRM, field workflows, commercial data, digital engagement**, and integrations (experience with **Veeva, Salesforce, or comparable platforms**). - Ability to translate commercial strategy into a practical roadmap, business cases, priorities, and measurable outcomes; experience managing technology vendors and budgets. - Technical fluency in **data flows, APIs, integration patterns, and cloud data platforms** to challenge designs, assess dependencies, and guide delivery with engineering and analytics teams. - Experience leading **requirements de
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