Emerging Fraud Researcher
Twilio · Remote - US
About this role
**Emerging Fraud Researcher — Twilio (Remote)** **About the job** Detect emerging fraud trends and behaviors on the Twilio Network across voice, messaging, and email. You’ll research new fraud behaviors by analyzing industry trends and billions of events using AI tools. **Responsibilities** - Perform independent research using AI tools to identify novel emerging fraud trends - Partner with data scientists to build ML models that detect fraud behaviors at scale - Continuously stress test the network for vulnerabilities - Analyze large-scale messaging and voice traffic to identify novel patterns of fraudulent activity (including AIT and ATO) - Develop and execute proactive fraud mitigation strategies to protect customers and the network - Collaborate with data science and engineering teams to refine detection models and reduce false positives - Conduct in-depth investigations into high-impact fraud incidents, including root cause analysis and actionable recommendations - Monitor industry trends in fraud and bot detection to maintain a strong defense posture **Qualifications** **Required:** - 5+ years of experience in fraud investigations, trust & safety, or security analysis in a high-growth tech environment or large-scale distributed systems - Advanced expertise in complex data analysis, SQL, and data visualization tools to query large-scale datasets and uncover novel fraud behaviors or systemic abuses - Proven track record designing and executing proactive fraud mitigation strategies to protect platform integrity and minimize risk exposure - Strong cross-functional incident response leadership; ability to translate complex security risks into clear, actionable business strategies for technical and executive stakeholders **Desired:** - Experience in CPaaS, telecommunications, or payments - Familiarity with machine learning concepts and their application in fraud detection - Relevant certifications such as CFE (Certified Fraud Examiner) or CISSP **Location & Travel** - Remote, but not eligible to be hired in **CA, CT, NJ, NY, PA, WA** - Occasional travel may be required for in-person team/project meetings **Compensation (estimated)** Salary range varies by location (details provided by Twilio). This role may also be eligible for equity and a corporate bonus plan. **Application deadline** Intended to be accepted until **October 14, 2026** (may change). **Stay alert to recruitment fraud** Twilio warns that scammers may impersonate recruiters. Only trust official **@twilio.com** email addresses. Twilio will not ask for payment, gift cards, cryptocurrency, or banking information during recruiting, and interviews are not conducted exclusively via text-based messaging apps. **Equal Opportunity Employer** Twilio is an equal opportunity employer and considers qualified applicants with criminal histories in accordance with applicable law.
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