Senior Product Acceleration Specialist - Auth0
Okta · Chicago, Illinois; New York, New York; Washington, DC
About this role
**Senior Product Acceleration Specialist - Auth0** **Secure Every Identity, from AI to Human** Identity is the key to unlocking the potential of AI. Okta secures AI by building trusted, neutral infrastructure that enables organizations to safely embrace this new era. --- ## Role Location Remote (North America) ## Reports to Director, Product Acceleration --- ## Job Purpose As a **Senior Product Acceleration Specialist for Auth0**, you’ll drive customer success, deep product adoption, and long-term retention across Okta’s most strategic **Global 2000 (G2K)** enterprise accounts. In this highly technical, developer-centric role, you’ll act as a trusted advisor to enterprise engineering, architecture, security, and application teams—helping them deploy complex, low-friction, high-volume **Customer Identity and Access Management (CIAM)** solutions on the Auth0 platform. You’ll guide customers through deployment journeys by supporting key architectural decisions, driving optimal platform usage, and troubleshooting complex technical issues. You’ll also serve as an essential feedback bridge between **G2K engineering teams** and **Auth0 Product Management**. --- ## Duties & Responsibilities - **Post-Sales Architectural Advisory & Troubleshooting:** Partner with G2K enterprise customers to guide complex implementation patterns, navigate architectural decisions, and resolve configuration challenges. - **Pre-Sales & NPI Launch Support:** Work with Sales Engineering and GTM teams during **New Product Introductions (NPIs)**; develop PoCs, early-adopter demos, and technical enablement assets. - **Developer Enablement & Prototyping:** Provide architectural guidance on custom **Auth0 Actions**, SDK implementation blueprints, and modern full-stack patterns (Node.js, TypeScript, React, Mobile). - **Product & NPI Feedback Loop:** Identify feature gaps, test early-stage NPIs, and influence roadmap enhancements based on real enterprise needs. - **Field & Customer Mentorship:** Create reusable code samples, technical documentation, and enablement guides for internal teams and customer developers. - **AI Tooling & Automation:** Use AI tools/LLM workflows to accelerate code generation, SDK debugging, documentation, and implementation analysis. - **Multi-Project Execution:** Manage multiple concurrent engagements, prioritize effectively, and respond rapidly to high-priority escalations and fast-moving GTM activities. --- ## Qualifications & Technical Requirements - **Experience:** 6+ years in a customer-facing technical role within a GTM organization (e.g., Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, TAM, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts. - **Auth0 & CIAM Depth:** Expert understanding of Auth0 and modern CIAM patterns (low-friction authentication, high-volume user management, extensibility via custom Auth0 Actions). - **Full-Stack Development Skills:** Ability to read/write/debug full-stack code using JavaScript/TypeScript, Node.js, React, and modern Mobile SDKs. - **Identity Protocols & Security:** Deep knowledge of federation, access control frameworks, and protocols including **SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and SCIM**. - **Identity Security & Threat Defense:** Ability to design and scale resilient authentication flows that mitigate traditional attacks (e.g., credential stuffing, account takeover, bot attacks) and next-generation threats
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