Senior Forward Deployed Engineer – Key Accounts (AI Solutions)
Aircallioinc · New York Office
About this role
## Aircall — Senior Forward Deployed Engineer (Key Accounts, AI Solutions) Aircall is an AI-powered customer communications platform used by **22,000+ companies worldwide** to drive revenue, resolve issues faster, and scale customer-facing teams. We bring **voice, SMS, WhatsApp, and AI** into one seamless workspace—powered by: - **AI Voice Agent** (automates routine calls) - **AI Assist** (streamlines post-call work) - **AI Assist Pro** (real-time guidance) ### How we work at Aircall We’re **customer-obsessed**, **data-driven**, and focused on delivering meaningful outcomes. We value **ownership**, **continuous learning**, and **thoughtful speed**. --- ### Role overview This role is the **embedded technical partner** for a focused portfolio of Aircall’s most strategic global accounts. You’ll drive **agentic AI adoption use case by use case**, working in lockstep with **Key Account Managers**—from a first deployed use case through **platform-wide expansion**. ### About the team Aircall’s **Forward Deployed Engineering** team connects our AI Agents technology to real-world customer workflows. You’ll work cross-functionally with **Product, Engineering, Sales, Solutions, and Customer Success** to ensure deployments deliver measurable impact. ### What you’ll do - Embed with a portfolio of **high-value global customers** and grow **agentic adoption over time** - Own the technical side of deployments and build a **long-term agentic roadmap** with the customer - Lead complex technical engagements and collaborate with senior customer stakeholders - Operate at the intersection of **technical consulting**, **project leadership**, and **AI adoption strategy** ### What we’re looking for You don’t need to be a full-time software engineer, but you should be: - **Fluent in APIs** - **Highly confident leading complex technical engagements** - **Credible with senior customer stakeholders** > Note: The provided description appears truncated after the line “building a long-term agentic roadmap alongside...”. If you share the remainder, I can format the full posting.
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.