Head of Software Operations
Nuro · Mountain View, California (HQ)
About this role
**Who We Are** Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support applications ranging from robotaxis and commercial fleets to personally owned vehicles. **About the Role** Data is the foundation of autonomous driving. Every improvement in Nuro’s autonomy stack depends on identifying the right real-world examples, transforming them into high-quality training and evaluation datasets, and rigorously validating that each software release is ready for the road. As **Head of Software Operations**, you will lead the organization responsible for this critical development loop—from producing the data that trains and evaluates Nuro’s AI models to identifying autonomy regressions and building confidence in every software release. You’ll work at the center of Nuro’s autonomy organization, partnering closely with machine learning, autonomy, simulation, onboard systems, data science, and product teams. You’ll also help Nuro adopt emerging technologies (including multimodal foundation models and LLMs) to improve how training data is created and how system performance is evaluated. We’re looking for a proactive, technically fluent operational leader who can identify gaps across the autonomy development lifecycle and build the teams, systems, and partnerships needed to close them. **About the Work** - Direct the strategy and execution of the Software Operations organization, including providing high-quality data for AI models and conducting triage/root cause analysis to support autonomy and system teams. - Own data labeling vendors as an extended Software Operations organization—responsible for quality, throughput SLAs, budgets, and pricing negotiation. - Manage embedded domain specialists doing deep-dive work on autonomy stack modules; partner with engineering and data science to build scenario and evaluation datasets. - Set operational KPIs, throughput metrics, and quality bars across all pipelines; act as the connective tissue between Software Operations, Engineering, and Product. - Run a multi-pillar organization efficiently, evolving structure to align with business needs. **About You** - 10+ years of operational leadership experience, with 5+ years in AV, robotics, or complex ML operations (including budget or P&L ownership). - Proven track record managing large-scale onshore and offshore vendor operations (labeling/annotation), both operationally and commercially. - Strong working knowledge of AI systems and cross-functional collaboration with engineering and product teams. - Strong analytical skills to identify root causes of KPI gaps and drive execution to resolve them. - Demonstrated ability to build and scale operational organizations in fast-paced, ambiguous environments. **Bonus Points** - Background in autonomous vehicles or physical AI. - Experience with LLM or GenAI labeling pipelines. **Compensation & Benefits** Base pay range: **$193,000–$291,000** (depending on experience, qualifications, education, location, and skills). Eligible for an annual performance bonus, equity, and a competitive benefits package. **Equal Opportunity** Nuro celebrates differences and is committed to a diverse workplace that fosters inclusion and psychological safety. Nuro is an equal opportunity employer and prohibits discri
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