Senior Engineering Manager
Twilio · Remote - US
About this role
**Who we are** At Twilio, we’re shaping the future of communications—remote-first—and delivering innovative solutions that empower hundreds of thousands of businesses and millions of developers worldwide to craft personalized customer experiences. **Hiring and how we work** We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! While we’re remote-first, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings. --- ## See yourself at Twilio Join the team as **Twilio’s next Senior Engineering Manager**. ## About the job As a **Senior Engineering Manager** in the **Communication Identity Domain**, you will lead engineering teams behind **Porting**, **Hosting**, and **A2P Messaging**. Your teams own products that help customers: - **Port** their own numbers onto Twilio - **Host** existing numbers for messaging without a full port - **Register and operate compliant A2P messaging campaigns** at scale (the gateway that determines whether customer messages reach end users) Porting and Hosting are high-value, white-glove transactions that touch live production numbers—so operational maturity, precise execution, clear communication, and dependable outcomes are core to the value you deliver. You’ll also invest in efficient, well-instrumented **Ops Tooling** to provide visibility into ports, hosting activations, and campaigns—so issues are caught and resolved quickly and operational excellence scales with the business. You will own the people strategy, delivery execution, and stakeholder relationships for a team responsible for trust-building work moving and activating phone numbers for both existing and prospective customers. You’ll champion **AI-driven development practices**, ensuring engineers adopt LLMs and agentic tools to accelerate delivery, improve quality, and stay at the forefront of modern software engineering. --- ## Responsibilities In this role, you’ll: - **DRAW THE OWL:** Own the delivery roadmap for the Communication Identity Domain (customer-facing services, internal platform APIs, and Ops Tooling). Partner with Principal/Staff Engineers to translate technical strategy into executable quarterly plans and measurable outcomes. - **ACCELERATE WITH AI:** Drive adoption of AI coding assistants (e.g., GitHub Copilot, Anthropic Claude, or internal LLMs). Set expectations for AI-augmented workflows, measure impact, and create psychological safety for experimentation. - **BE AN OWNER:** Take full accountability for operational excellence—system reliability, incident response, on-call health, and security posture. Make high-judgment calls balancing speed, quality, and risk. - **WEAR THE CUSTOMER’S SHOES:** Serve external and internal customers with equal rigor—partner with Product Management for seamless workflows, and engage dependent engineering teams to improve APIs and Ops Tooling. - **EMPOWER OTHERS:** Recruit, develop, and retain a world-class engineering team. Build psychological safety, candid feedback, and career growth. Coach engineers from mid-level to staff-plus. Champion DEI in hiring and development. - **RUTHLESSLY PRIORITIZE:** Navigate competing priorities across external product, internal platform needs, and Ops Tooling investments. Use a clear framework to say “no” and protect focus. - **WRITE IT DOWN:** Communicate strategy, progress, and risks clearly to engineering
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