Technical Architect
SeatGeek · Remote - United States
About this role
### SeatGeek — Technical Architect SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry. The **Technical Architect** supports internal teams, clients, and third parties as they integrate with the SeatGeek platform. You’ll align requirements to the right integration approach, support the technical aspects of onboarding, and serve as a subject matter expert on SeatGeek’s integration landscape, APIs, and related platform capabilities. In practice, this role goes beyond traditional enterprise integration support. It includes technical discovery for new and existing integrations, API and credential guidance, onboarding support, product change management, documentation ownership, rollout support for new platform capabilities, and ongoing support for **Ringside** and other technical access patterns used by clients, partners, and internal teams. You’ll work at the intersection of **Product, Engineering, Solutions Architecture, Implementations, Data Services, Legal, and client-facing teams**—requiring strong technical judgment, organization, and the ability to turn ambiguity into repeatable processes and scalable solutions. --- ### What you’ll do - Maintain a detailed understanding of client requirements, third-party integrations, SeatGeek system configuration, and the technical touchpoints that support successful client and partner outcomes - Build and maintain strong working knowledge of SeatGeek APIs, platform capabilities, and related technical workflows to support internal teams and external partners - Lead discovery for new third-party integrations, API requirements, and technical change requests by gathering requirements, assessing fit, identifying gaps, and recommending the best path forward - Own third-party integration solutions and related technical processes, ensuring change requests are understood, documented, and supported through the right internal workflows - Partner with external partners and client-facing teams on configuration questions and technically complex scenarios across the SeatGeek stack (APIs, credentials, and platform behavior) - Collaborate with Solutions Architecture, Product, and Engineering to assess new requests and product changes against existing client processes, best practices, and platform constraints - Support delivery, rollout, validation, and documentation of new functionality (including testing support and release validation) - Manage and support technical access and provisioning workflows such as Developer Portal documentation access, Ringside sandbox access, Ringside credentials, Native Access Control credentials, SDK credentials, OAuth client provisioning, and related integration setup needs - Support technical onboarding and steady-state ownership for Ringside and similar platform access patterns (including partner guidance and documentation) *(Role description continues in the source text.)*
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