Software Engineer, AI Solutions
NICE · USA - Remote
About this role
**Software Engineer, AI Solutions** At NiCE, we don’t limit our challenges—we challenge our limits. We’re ambitious, game changers, and we play to win. If you’re like us, we can offer you a career opportunity that will light a fire within you. ## What you’ll do As a Software Engineer, you will design, build, and implement advanced Conversational AI solutions for customers and partners. As a highly experienced individual contributor, you’ll manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform. ## How will you make an impact? - **Advanced Post-Sales Consulting & Implementation:** Drive complex projects from pilot/Proof of Concept (PoC) to full implementation, ensuring scalable, high-performance solutions for enterprise clients. - **Technical Expertise:** Provide cutting-edge technical solutions, shape architectural best practices, and tackle advanced technical challenges with innovative approaches. - **Collaboration & Support:** Partner with cross-functional teams to support business development and contribute insights to enhance product strategies. - **Focused Enablement:** Deliver technical training, workshops, and best practices to empower customers and partners. - **High-Impact Documentation:** Develop precise technical documentation and help resolve complex technical issues to maintain high customer satisfaction. ## Have you got what it takes? - **2–3+ years** in a similar role within Conversational AI, SaaS, or enterprise software industries. - Proven experience with **Cognigy** (or equivalent Conversational AI platforms). - Demonstrated ability to resolve complex technical challenges. - Strong capability to align technical solutions with business objectives. - Exceptional ability to communicate technical concepts effectively. - Applicants must be **authorized to work in the United States without sponsorship**. ## Reporting & Metrics / Technical Skills - Proficient in **JavaScript** and **Python**; experience with back-end integrations. - **Front-End Design:** HTML and CSS - **Back-End Development:** server-side applications and data manipulation. --- *About NiCE* NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses (including 85 of the Fortune 100) to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. NiCE software manages 120M+ customer interactions and monitors 3B+ financial transactions. NiCE is an innovation powerhouse excelling in AI, cloud, and digital—and is consistently recognized as a market leader in its domains, with 8,500+ employees across 30+ countries. NiCE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics under law.
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