Technical Consultant
Asana · Chicago
About this role
## Technical Consultant ### Overview We’re looking for a **Technical Consultant** who can own complex technical engagements end-to-end—starting with **pre-sales scoping and architecture**, then moving into **hands-on delivery and customer handoff**. As the **sole Technical Services presence in EMEA**, you’ll work with strategic enterprise customers to design and implement custom solutions on the **Asana platform**, partnering closely with **Account Executives, Solutions Consultants, and Customer Success Managers**. You’ll write code, shape architecture, and engage directly with **IT and business leaders**, bringing the same rigor and craft that define Technical Services globally. ### What you’ll achieve - Partner with **Account Executives and Solutions Engineers** during pre-sales to scope custom engagements, assess technical feasibility, and contribute to deal strategy. - Own the technical strategy for each engagement—from **initial scoping and architecture** through **delivery and handoff**. - Design and deliver **scalable, customized solutions** (including **AI-augmented workflows**) integrating Asana into complex enterprise ecosystems. - Lead post-sales delivery from **kickoff through close**, owning the project lifecycle, writing/reviewing code, and partnering with Customer Success to ensure lasting customer value. - Coordinate delivery with **Implementation Managers**, maintain momentum, and uphold a high bar for customer experience. - Drive regional alignment with **global Technical Services standards** and ensure engagements reflect global practices. - Evaluate technical feasibility of sophisticated customer use cases and align solution strategy across cross-functional teams. - Engage with the **EMEA services partner ecosystem**—support partner selection and serve as a technical stakeholder on partner-led engagements. - Identify patterns across engagements to build repeatable frameworks, tools, and delivery assets. - Serve as a senior voice of the customer with **Product and Engineering**, translating field insights into roadmap influence. ### About you - **5+ years** in customer-facing technical roles (e.g., Solutions Architect, Technical Consultant, Customer Engineer), with experience owning complex enterprise engagements end-to-end. - **3+ years** hands-on programming (**Python or Node.js required**), with deep fluency in **REST APIs**, **webhooks**, and **integration architecture**. - Experience across both **pre-sales and post-sales** technical motions. - Demonstrated ability to leverage **AI tools** (LLMs, AI coding assistants, agentic workflows) to accelerate development and improve outcomes. - Systems thinker: architect for scale, anticipate failure modes, and build for today and tomorrow. - Technically curious and current on AI/ML tooling, developer platform trends, and automation patterns. - Executive-ready communicator—able to translate complexity into clarity for any audience. - Owner-operator mindset: build systems, playbooks, and team habits that make delivery repeatable at scale. - Proven ability to operate as a **solo regional practitioner** within a global team. - Strong relationship-building across customer and internal stakeholders. - Familiarity with services partner ecosystems and experience acting as an effective technical stakeholder. ### Location & schedule - Based in our **Chicago office** with an **office-centric hybrid** schedule. - Standard in-office days: **Monday, Tuesday, and Thursday**. - Opt
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