Director of Engineering, Enterprise Product
SeatGeek · New York, New York
About this role
### SeatGeek — Director of Engineering (Enterprise Product) SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry. Reporting to the VP of Engineering, the Director of Engineering will lead the engineering organization responsible for the systems at the core of how teams, venues, and promoters manage tickets and operate their businesses. Hundreds of major live event venues around the globe rely on the SeatGeek platform. You will set technical direction for a complex, mature platform while helping lead its evolution toward SeatGeek’s next generation of products and architecture—along with helping change how we build software as we move toward an **AI-native engineering organization**. This role requires someone who can move comfortably between technology, product, and the ticketing domain. You’ll partner closely with Product and Design leadership, Engineering Managers, Senior Engineers, and our clients to turn complicated business problems into clear technical and product direction. --- ### What you’ll do - Set technical direction across US Ticketing, working with Engineering Managers and Staff+ engineers on architecture, system ownership, modernization, and platform boundaries - Lead the evolution of a mature, business-critical platform—balancing client commitments and near-term delivery with long-term reliability, scalability, and modernization - Stay close to the technology and contribute directly when useful (code, prototypes, debugging, architecture reviews, technical designs, documentation) - Pioneer AI-native engineering by evolving how teams design, build, test, operate, and understand software—and turning successful experiments into repeatable improvements - Partner as a peer with Product and Design leadership to shape strategy, not just execute a roadmap - Develop deep understanding of clients and business; distinguish client-specific needs from durable platform opportunities; participate in key client/sales/implementation conversations when engineering context matters - Lead and develop Engineering Managers and senior technical leaders, creating clear ownership and strong leverage through others - Build a strong engineering organization by developing leaders, growing Staff+ talent, and evolving team structure as the business changes - Create an engineering culture with high ownership, healthy technical debate, strong execution, and sustainable performance --- ### What you have - Experience leading multiple engineering teams and Engineering Managers in a complex software organization - Strong technical judgment and enough architectural depth to work credibly with senior engineers on difficult system and platform decisions - Willingness and ability to contribute technically when it is the highest-leverage way to help
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