Software Engineer, Workforce Operations
AssembledHQ · San Francisco, CA
About this role
**Software Engineer, Workforce Operations** **About Assembled** Assembled is the unified platform orchestrating human agents and AI at scale for customer support. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation in a single OS. Backed by $71M from NEA, Emergence Capital, and Stripe. **About the Role** The Workforce Operations team is building AI agents to automate real-time workforce management. You'll own problems end-to-end—from understanding how teams make decisions today to building polished product experiences customers rely on. **What You'll Work On** • Build AI agents for real-time workforce management that monitor volume, staffing, and performance • Design control and observability layers for autonomous operations • Evolve the core Workforce Operations product for real-time, automated workflows at scale • Combine live operational data, historical patterns, and customer policies into intelligent systems **You Might Be a Great Fit If You** • Have 2+ years building software products end-to-end • Are a strong generalist who moves across the stack • Turn ambiguity into working software • Care about real-world system behavior—reliability, edge cases, and live operations • Have strong product judgment and attention to detail **Nice to Have** • Experience building AI agents or AI-powered products • Experience with real-time or data-intensive systems *We value diverse perspectives and are committed to building an inclusive workplace.*
Listing freshness
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