Salesforce Marketing Cloud Campaign Developer & QA
Accenturefederalservices · Washington, DC
About this role
**About the Role** At Accenture Federal Services, the Customer Retention team drives targeted outreach to small and medium business owners. This role supports the development, testing, and deployment of **email and phone campaigns** across **Salesforce Marketing Cloud (SFMC)** and **Salesforce Sales Cloud**. **Key Responsibilities** **Development** - Build, test, and deploy **campaign journeys** in SFMC for email and phone programs (triggered, recurring, and ad-hoc sends). - Configure and maintain **CloudPages**, forms, and **preference centers**. - Create and manage **audience segmentation**, synchronized data extensions, data entry events, and automations. - Maintain campaign assets, templates, and shared data extensions across USPS business units (governance, naming standards, quality control). - Set up and manage end-to-end **data integrations**, including automated **Databricks-to-SFMC** transfers (testing, validation, monitoring). - Build automated campaigns using **real-time or near-real-time triggers** from Salesforce or Databricks. **Quality Assurance (QA)** - Perform full QA across journeys, data flows, segmentation logic, CloudPages, and campaign assets. - Troubleshoot automation errors, send issues, data discrepancies, and integration breaks across SFMC, Sales Cloud, SFTP, and APIs. - Monitor **email deliverability**, IP warming, and compliance with **CAN-SPAM** and data privacy guidelines. - Document build steps and maintain **QA checklists**, runbooks, and repeatable processes. **Functional / Operations** - Partner with internal teams for campaign reviews, deployment readiness checks, and production QA sign-offs. - Support project planning and coordinate deployment timelines with internal teams and external stakeholders. - Monitor post-deployment performance; resolve issues and support analytics/reporting. - Ensure accuracy, consistency, and timely delivery of outbound marketing campaigns across channels. **Required Experience & Skills** - Experience managing **Salesforce Sales Cloud** integrations with **Salesforce Marketing Cloud** (Journey Builder, Email Studio, Automation Studio). - Proficiency with **SFMC data management**, **SQL**, and **AMPscript**. - Familiarity with email deliverability practices/tools (e.g., **Google Analytics**, **Validity Everest/Return Path**). - Strong understanding of campaign workflows, governance, and quality control across multiple brands/business units. - Experience with **Einstein** features (e.g., **Send Time Optimization**, **Engagement Scoring**) and applying them in journey design. - Exceptional attention to detail and strong troubleshooting skills. - Ability to work cross-functionally and manage multiple projects in a fast-paced environment. **Compensation (where applicable)** Base pay range: **$64,000–$124,200 USD** (states of CA, CO, HI, IL, ME, MD, MA, MN, NJ, NY, VT, VA, WA, and Washington, DC, and the city of Cleveland).
Listing freshness
CronJobs last confirmed this listing 18h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.