Junior Operations Lead
Accenturefederalservices · Reston, VA
About this role
## Junior Operations Lead ### About the Role At Accenture Federal Services, you’ll help support critical Federal missions by assisting day-to-day operations within Microsoft Secure Operations Centers (SOCs). You’ll coordinate activities, monitor service delivery, support workforce operations, and help drive continuous improvement across a **24x7x365** environment. This role supports multiple workstreams, including: - Livesite Engineering - Identity Management - Network Operations - Technical Operations (Secure Workspace Operations) - Customer Experience (CXP) ### Responsibilities - Support daily operational activities across assigned workstreams and locations - Help ensure continuous operational coverage and coordination in a 24x7x365 environment - Monitor operational health, service delivery metrics, and resource utilization - Assist with process improvement initiatives, documentation updates, and automation efforts - Support incident response activities, operational readiness exercises, and contingency planning - Partner with site leadership and team leads to address operational challenges and implement solutions - Assist with coordinating site activities and supporting regional operational requirements ### Location / Site Operations Operating from Microsoft SOC locations in **Redmond, WA**, **Reston, VA**, and **Annapolis, MD**, while building leadership and program management experience.
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