Mid-Level ServiceNow Developer
Accenturefederalservices · Washington, DC
About this role
**Mid-Level ServiceNow Developer** **About Accenture Federal Services** At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer—and life better for people. Join a collaborative, caring community where you can grow through hands-on experience, certifications, industry training, and more. **Who you are** We’re seeking a Mid-Level ServiceNow Developer to support the design, configuration, and development of applications and workflows on the ServiceNow platform. You’ll bring solid hands-on ServiceNow development experience, embrace AI-assisted/AI-driven development practices, work from moderately defined requirements, and deliver reliable, maintainable solutions following platform best practices. This role supports application development, enhancement, troubleshooting, and integration work as part of an agile team. **What you do** - Design, develop, and configure custom applications, workflows, UI components, and platform features within ServiceNow. - Build and modify Script Includes, Business Rules, UI Actions, Client Scripts, data policies, Flow Designer flows, and related components. - Leverage AI tools and LLMs (e.g., GitHub Copilot, Codex, ChatGPT, Claude) to accelerate development, improve code quality, generate boilerplate scripts, and troubleshoot faster. - Use AI-assisted techniques to auto-generate ServiceNow scripts, Flow Designer logic, and integration payloads from plain-language requirements. - Build and configure ServiceNow Now Assist features, including generative AI-powered Virtual Agent conversations, AI Search, and Predictive Intelligence models. - Integrate external AI/ML APIs (e.g., OpenAI, Azure OpenAI, Google Gemini) into ServiceNow workflows via Integration Hub or REST APIs for intelligent automation. - Design and implement prompt engineering strategies within Now Assist and Virtual Agent frameworks to produce accurate, context-aware AI responses. - Support AI-enhanced ITSM capabilities such as auto-classification of incidents, intelligent ticket routing, and anomaly detection using ServiceNow’s ML plugin. - Write unit tests and help develop automated test suites using ServiceNow ATF. - Build and maintain integrations using REST/SOAP APIs, and troubleshoot integration issues (with support from senior team members).
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