Oracle Cloud HCM HR HelpDesk Specialist
Accenturefederalservices · Washington, DC
About this role
**Accenture Federal Services — Oracle Cloud HCM HR HelpDesk Specialist** **The Work** - Own the design and configuration of the **Oracle Cloud HCM HR HelpDesk** module to meet federal client needs. - Gather and analyze client requirements, identify gaps between current system capabilities and business objectives, and translate findings into actionable solutions. - Conduct **Conference Room Pilots (CRPs)**. - Develop detailed **test conditions and scenarios**. - Configure the **Oracle Core HCM** module to align with client expectations. - Execute **unit testing** to validate configurations. - Serve as the primary point of contact between the client and the development team, ensuring clear and consistent communication. **Key Responsibilities** - Gather and evaluate client requirements; identify fit gaps. - Assess requirements for fit-gap analysis. - Create functional design documents to guide the development team. - Design and configure the Oracle Cloud HCM HR HelpDesk module. - Assist with mapping legacy fields to Oracle HCM Cloud for conversion. - Validate configuration via unit testing. - Provide support and insights during development; triage test defects and help drive timely resolutions. - Support training activities for end users and stakeholders. **Eligibility / Requirements** - **US Citizenship Required**. **Here’s What You Need** - Exposure to **Oracle Cloud HCM HR Help Desk**. - Familiarity with reviewing requirements, designing solutions, and drafting functional design documents for **RICEFW** (Reports, Integrations, Conversions, Extensions, Forms, and Workflows). - Hands-on experience with HR Help Desk system configuration and test execution. - Willingness to upskill and pursue **Oracle HCM Cloud** certifications.
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