Change Management Intern (Spring 2027)
Zipline · South San Francisco, California, USA
About this role
## About Zipline Zipline is the world’s largest and most experienced drone delivery service. We’re on a mission to serve all humans equally by ensuring access to food, medicine, and essential goods anytime, anywhere. We design, build, and operate an autonomous logistics system that delivers critical supplies quickly and reliably—operating on four continents and completing millions of deliveries to date. ## About the NPI Team The New Product Introduction (NPI) team moves hardware design changes and brand-new products from concept development through large-scale production and commercial use. We coordinate across design, testing, supply chain, quality, manufacturing, and field operations to ensure products are ready to build, launch, and scale. ## About the Role This Change Management / NPI internship helps Zipline level up its ability to process and implement changes at high volume and high change velocity. You’ll support expanding across the United States and beyond while maintaining the same design improvement velocity. ## What You’ll Do - Build a tool that visualizes hardware changes over time, shows how product configurations evolve, and highlights hardware capabilities at specified timestamps. - Build a tool that evaluates configuration compatibility across current and previous hardware revisions and summarizes hardware capabilities for specified configurations. - Build a user interface for submitting engineering changes that standardizes required information, reduces errors, and generates complete change summaries for technical and non-technical audiences. ## What You’ll Bring - Currently pursuing a bachelor’s degree in mechanical engineering, computer science, information systems, data science, or a related technical field. - Demonstrated experience through coursework, personal projects, research, student organizations, or prior internships building software, data, dashboard, or automation tools. - Familiarity with at least one technical tool or language used to build solutions, such as Python, JavaScript, SQL, APIs, spreadsheets, databases, or low-code application platforms. - Strong analytical and systems-thinking skills, with the ability to understand relationships, dependencies, and business rules within complex, multi-level assemblies or product data. - Ability to gather requirements from users, ask clarifying questions, and turn ambiguous problems into clear workflows, visualizations, or user-friendly interfaces. - Strong written and verbal communication skills, including the ability to document information, explain technical outputs to non-technical audiences, and incorporate feedback from technical and non-technical stakeholders. - Detail-oriented and organized, with the ability to validate data, manage changing priorities, and work independently and collaboratively on complex projects. ## What Else You Should Know - Full-time, in-person at our South San Francisco office. - Spring 2027 internship dates: January to April. - Zipline is unable to sponsor work visas for applicants to this position. - Additional benefits may include relocation support, a housing stipend, overtime pay, paid sick time, and other benefits (where applicable and subject to local requirements). - Candidates are limited to three (3) applications within a 30-day period. - Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type. - Zipline is committed to providing reasonable accommodations to individuals wit
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