Servicenow Platform Owner
SRI International · Remote, CA, US
About this role
## Servicenow Platform Owner ### Overview SRI’s Enterprise Applications team drives the strategy, architecture, implementation, and support of the Institute’s core business applications. As part of broader AI initiatives, SRI is seeking a **ServiceNow Platform Owner** to lead the platform’s implementation and adoption, transform internal service offerings, and help build the Core Enterprise in close partnership with leaders across **Contracts, Facilities, HR, and Procurement**. ### Responsibilities - Own the **ServiceNow platform strategy, roadmap, architecture, governance, and ongoing evolution** - Partner with business and IT stakeholders to gather requirements, define priorities, and translate needs into scalable ServiceNow solutions - Lead and actively participate in **configuration, implementation, testing, deployment, and support** of ServiceNow capabilities - Manage ServiceNow projects and enhancements from requirements through delivery (scope, schedule, dependencies, risks, and stakeholder communication) - Serve as the primary **technical and functional subject matter expert**, including hands-on troubleshooting and production support - Design and maintain **workflows, integrations, automation, data models, roles, and platform configurations** using ServiceNow best practices - Drive adoption and continuous improvement of **ITSM** and other enterprise service management capabilities across SRI - Establish platform standards and governance to ensure solutions are **maintainable, secure, scalable, and aligned** with enterprise architecture - Manage **ServiceNow releases, upgrades, testing, and platform health** - Evaluate and implement ServiceNow **AI, automation, and emerging capabilities** to improve employee experience and service delivery - Partner with application owners, infrastructure, security, and support organizations on integrations and cross-platform initiatives - Manage vendor relationships, licensing, and external implementation partners as needed - Develop documentation, training, and processes to enable effective platform administration and user adoption ### Qualifications - **5+ years** of hands-on ServiceNow experience, with strong knowledge of: - ITSM/ITOM - Service Catalog - CMDB - Workplace Service Delivery (WSD) - HR Service Delivery (HRSD) - Demonstrated experience owning and evolving the ServiceNow platform, including: - roadmap, architecture, standards, governance - lifecycle management and adoption - Strong requirements-gathering and solution-design skills; ability to partner effectively with both business and technical stakeholders - Proven experience providing hands-on ServiceNow administration, configuration, production support, troubleshooting, and continuous improvement - Experience managing ServiceNow projects and enhancements from requirements through implementation, testing, deployment, and ongoing support ### Compensation & Benefits - Salary range: **$44.50–$72.11/hr** (varies based on geographic location, market competitiveness, and internal equity) - May qualify for SRI’s **Pay for Outstanding Performance** program or annual **Performance Based Compensation** - Competitive benefits package: https://www.sri.com/resources/benefits/ ### Additional Information SRI will accept applications until the position is filled. SRI is an independent nonprofit research institute headquartered in **Menlo Park, Calif.**
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