AI Program Lead
Hyland Software · UNAVAILABLE, UNAVAILABLE, US
About this role
## Overview Hyland is seeking a highly technical and execution-focused **Revenue AI Program Lead** to drive the design and deployment of AI-powered solutions across our global Revenue organization as a **senior individual contributor**. This role focuses on improving **sales productivity** and **operational efficiency** by replacing manual processes with **AI agent-driven, intelligent automated workflows**. **Location:** United States **Work Arrangement:** Remote --- ## What You’ll Do - **Design, build, and optimize AI agents and autonomous workflows** to support core revenue activities (e.g., account research, pipeline insights, sales content generation), including multi-step orchestration across systems. - **Integrate AI capabilities into Salesforce and adjacent revenue platforms**, connecting structured and unstructured data sources to enable context-aware, action-oriented workflows. - **Partner with RevOps, Sales, Marketing, and Customer Success** to deliver high-impact automation solutions aligned to business needs—executing against an AI roadmap with clear milestones and measurable outcomes. - **Continuously improve agent performance** using feedback loops, usage data, and outcome-based metrics to ensure consistent, high-quality production outputs. - **Identify and mitigate risks** related to AI usage and data handling, ensuring alignment with company data governance and security standards. - **Partner with Enablement teams** to support training and rollout of AI tools, contributing to documentation, operating processes, playbooks, and best practices. --- ## Role Essentials - **3+ years** hands-on experience with AI tools, prompt development, or automation solutions **and** **3+ years** experience working within **Salesforce or similar CRM platforms**. - Proven ability to **design, build, and optimize AI agents and autonomous workflows**, including experience with **AI orchestration frameworks** or **automation tools**, and a track record of executing technical projects in fast-paced environments. - Strong understanding of **data structures and integrations** (APIs, structured data formats), with experience connecting structured and unstructured data sources. - Experience supporting **Revenue Operations, Sales Ops, or GTM teams**, with familiarity across revenue tech stack tools (sales engagement, forecasting, enablement platforms). - Experience creating training materials and supporting **end-user adoption**, partnering with Enablement teams and contributing to documentation and operating processes. --- ## Bonus Points - Demonstrated experience building **multi-step AI workflows** with reasoning, decisioning, and action-taking across systems (beyond single-interaction outputs). - Experience developing and refining **production-grade prompts and automation logic** using feedback loops, usage data, and outcome-based metrics. - Track record integrating AI capabilities into **Salesforce and adjacent revenue platforms** to improve sales productivity and operational efficiency at scale. - Familiarity with **data governance, security standards, and AI risk mitigation** aligned to enterprise compliance requirements. - Experience evaluating and implementing AI tools/platforms, contributing to **AI roadmap planning** and delivery against measurable milestones. --- ## About Hyland Hyland is the pioneer of the **Content Innovation Cloud™**, delivering enterprise intelligence that unlocks actionable insights and drives automation.
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