Engineering Manager of Managers, Service Infrastructure
Stripe · Seattle, San Francisco
About this role
**Engineering Manager of Managers, Service Infrastructure** **About Stripe** Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet. **About the team** Service Infrastructure enables Stripe’s engineers to build and ship products using efficient, reliable, service-oriented architectures. This organization sits at the boundary between Infrastructure and Product, engineering Stripe’s service frameworks, standard user-facing API semantics, async orchestration platforms, developer tooling, and mission-critical product infrastructure (e.g., webhook fulfillment). **What you’ll do** As an Engineering Manager of Managers within Service Infrastructure, you will lead multiple teams, collaborate with infrastructure and product engineering leaders, and advance Stripe’s architecture. You will operate some of the company’s most critical services and collaborate with product engineering teams to develop frameworks and abstractions that accelerate key product launches. **Responsibilities** - Collaborate with high-visibility teams and stakeholders to support key engineering initiatives. - Provide hands-on technical leadership (architecture/design, vision/direction/requirements setting, and incident response processes) for your reports. - Understand user needs and pain points to prioritize the right engineering work at the right time. - Work with leaders across the company to drive improvements to Stripe’s architecture. - Lead and manage processes that help infrastructure teams do their best work and interface effectively with the rest of Stripe. - Manage and grow a team of engineers and engineering leaders (including line managers) to deliver high-impact projects on schedule with high quality. - Partner with recruiting to attract and hire top talent and define hiring strategies for your team. **Who you are** We’re looking for someone who meets the minimum requirements to be considered for the role. **Minimum requirements** - 2+ years of experience being a manager of managers (leading managers and senior ICs) of teams of at least 25 people. - 3+ years of experience managing teams that ship and operate critical distributed system infrastructure. - Led staff or principal engineers, driving alignment between highly technical collaborators on architectural or strategic decisions. - Managed effective incident response processes and on-call rotations. - Managed engineering teams working on API design, abstractions, frameworks, or client libraries (e.g., building internal or external developer products). - Effectively managed demanding/conflicting stakeholder and partner relationships. - Drove business and product success in a highly cross-functional organization with high autonomy and responsibility. - Built a team, defined its mission, executed on goals, and recruited/mentored/retained great people. - Worked effectively cross-functionally; thinks rigorously, communicates effectively, and makes or coordinates hard decisions and tradeoffs. - Experience leading partially remote teams and colocated teams in distant geos. - Encourages a healthy work environment that’s both challenging and supportive. **Preferred qualifications** - 8+ years of management experience, including 5+ years as a manager of managers. - Strong wr
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