Technology Operations Senior Director
FanDuel · New York City
About this role
**THE POSITION** FanDuel is looking for a **Technology Operations Senior Director** to lead the globally distributed Technology Operations organization, overseeing support across products including **Sportsbook, Predicts, Casino, Fantasy, Retail, Racing**, and other FanDuel offerings. In this leadership role, you’ll drive the vision and strategy to evolve Technology Operations through an **AI-first approach**, optimizing the full operational lifecycle—from **proactive service reliability and operational readiness**, to **change/release management**, **incident response and detection**, and **continuous service improvement**. You’ll champion a best-in-class operational model that combines strategic foresight with rapid response capabilities, using **AI-driven insights and automation** to enhance reliability, reduce deployment friction, and enable **predictive issue resolution**. Collaboration is key: you’ll partner closely with **Commercial, Product, and Engineering leadership** to champion Operational Excellence, serving as a bridge between technology operations and business strategy. You’ll provide operational insights that inform **product roadmaps**, **commercial initiatives**, and **engineering priorities**, including proactive incident management and post-incident reviews. *Employees may be required to perform other duties as assigned by the Company to support evolving business needs.* --- **THE GAME PLAN** - Develop and execute the strategic vision for the Technology Operations organization aligned to overall business objectives - Lead, guide, and mentor supporting engineers; foster a culture of innovation, operational excellence, and continuous improvement - Evolve Technology Operations functions based on business demands and feedback to provide best-in-class support - Define key **OKRs** and success metrics (e.g., reduced **MTTR**, auto-resolution rates, team efficiency gains) - Champion self-service diagnostic and remediation tools that empower teams to resolve common issues autonomously - Drive adoption of **AI-enabled auto-healing and triage** to detect and automatically resolve predictable operational issues before they impact customers - Ensure cost-effective use of technology resources while maintaining high service levels - Build organizational readiness and change management strategies using **AI-augmented workflows** and AI-driven initiatives - Ensure compliance with industry regulations and standards related to Technology Operations - Contribute to **Disaster Recovery** and **BCP** strategies incorporating Technology Operations duties - Deputize for the **SVP of Technology**, including executive forums and senior stakeholder management for major incidents and tech transformation --- **THE STATS** **What we’re looking for** - Strong leadership and team management skills; track record of building and developing high-performing teams - Strong communication and interpersonal skills; ability to influence others - Ability to communicate complex technical information to non-technical stakeholders clearly and concisely - Excellent problem-solving and decision-making; strategic thinking with tactical execution - Up-to-date with the latest technology trends to advance Technology Operations strategies - Ability to thrive in a fast-paced environment, managing multiple business-critical workstreams - Strong ownership and accountability; collaborate effectively with senior leadership - Customer-first mindset; knowledge of spo
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