Technical Services Specialist
Absorblms · Remote US
About this role
## Technical Services Specialist ### Overview As a **Technical Services Specialist**, you’ll take on a more advanced, consultative role supporting Absorb’s clients through **technical integrations, data solutions, and cross-system automation**. You’ll blend **client engagement** with **hands-on technical execution**, lead projects from **scoping to delivery**, and serve as a **mentor and subject matter resource**. ### What You’ll Do **Project Leadership & Client Partnership** - Lead scoping sessions, confirm requirements, and build achievable project plans aligned to technical realities and client goals. - Manage integration and data projects end-to-end to ensure timely, high-quality delivery. - Translate complex technical concepts into actionable, client-friendly guidance. - Build trust-based client relationships rooted in clarity, reliability, and service excellence. **Technical Execution & Integration Work** - Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset. - Support and deploy advanced integrations including **RESTful APIs**, **Single Sign-On**, **CRM/HRIS connections**, and turnkey integration packages. - Troubleshoot and resolve data challenges; advise clients on best practices in modeling, validation, governance, and integration design. - Contribute technical expertise to BI and analytics conversations to help clients structure and leverage learning data. **Team Contribution & Continuous Improvement** - Mentor and support Technical Services Specialist I team members through knowledge-sharing and technical guidance. - Act as a subject matter resource for more complex or high-visibility integration projects. - Lead or contribute to continuous improvement initiatives that elevate processes, documentation, and client experience. - Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges. ### What You’ll Bring - **2+ years** of experience implementing integration or data solutions for a SaaS platform (or equivalent technical role). - Proven success in a **client-facing technical role**, with strong communication, clarity, and expectation-setting. - Strong understanding of **data models, validation, transformation**, and **system-to-system integration** concepts. - Ability to analyze and troubleshoot complex technical/data challenges. ### Learn More (Absorb Culture) Check out the video from a current employee: **Absorb Culture – Absorb LMS** https://absorb.wistia.com/medias/mgon9fo3e2?wvideo=mgon9fo3e2
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