Service Desk lll
Crusoe · Bellevue, WA - US
About this role
**Service Desk III** **About Crusoe:** Crusoe is a vertically integrated AI infrastructure company on a mission to accelerate the abundance of energy and intelligence. We own and operate each layer of the stack—from electrons to tokens—to power the world's most ambitious AI workloads. **About the Role:** Crusoe's Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares. You'll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly. **What You'll Be Working On:** • Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications • Partner with cross-functional teams and external vendors to improve system performance • Own complex issues end to end, from initial report through resolution • Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools • Lead technology rollouts and system upgrades **What You'll Bring:** • Strong background in cloud identity management (SSO, SAML 2.0, MFA) • Hands-on experience with MDM tools (Google MDM, Kandji, Intune) • Experience administering Windows, macOS, and Linux systems • Familiarity with MDR/XDR platforms (Sophos XDR, CrowdStrike, Huntress) • Proficiency with ticketing systems and SaaS management • Project-oriented mindset with strong communication skills • Ability to pass a background check **Bonus:** Bachelor's degree or 6+ years IT experience; large enterprise experience; NOC/SOC background **Compensation:** $100,000 - $120,000 + Bonus + RSUs **Benefits:** Competitive equity, PTO, comprehensive health/dental/vision, HSA contributions, parental leave, professional development, wellness support, 401(k) match, and more. **Equal Opportunity Employer**
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