Vice President, Production Engineering
NICE · USA - Remote
About this role
**Vice President, Production Engineering** **About the Role** Production Engineering applies software engineering principles to production systems, shifting operations from reactive, human-driven intervention to proactive, software-driven reliability and scale. The Vice President of Production Engineering is the senior executive accountable for the reliability, performance, scalability, and security of NICE's global, AI-first platforms. You will own end-to-end production environments across Cloud, Telecom, and Datacenter platforms, accountable for operational outcomes. **Key Responsibilities** **Production Engineering Transformation** • Lead the evolution of software engineers, systems engineers, network engineers, telecom engineers, DBAs, DevOps, SRE, and NOC personnel into a cohesive Production Engineering function • Shift the organization from ticket-driven, reactive operations toward software-first, automated systems • Define future-state roles, skill sets, and career paths aligned with Production Engineering and AI-first platform needs • Drive up-skilling, re-skilling, and selective hiring to build modern production engineering capabilities **Platform Operations** • Own the engineering and operation of global cloud infrastructure, telecom platforms, and datacenter environments • Ensure production systems meet defined availability, performance, scalability, security, and cost targets • Establish and enforce production readiness standards across all platform services • Own operational governance for capacity planning, resilience, disaster recovery, and business continuity
Listing freshness
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