Technical Program Manager, Infrastructure Systems & Tooling
OpenAI · San Francisco
About this role
## About the Team OpenAI's Industrial Compute organization is building and operating the infrastructure foundation for the next generation of AI. Infrastructure Operations works across facilities, hardware, network operations, incident management, data center engineering, delivery teams, and external partners to bring capacity online safely, understand its operational state, and improve it over time. As OpenAI's data center portfolio grows across first-party and partner-delivered capacity, the organization needs clear goals, trusted data, repeatable processes, and systems that make ownership, risk, readiness, and performance visible. This role helps build the operating mechanisms that allow Infrastructure Operations to scale with rigor. ## About the Role We are seeking a **Technical Program Manager** to own the systems, data, reporting, governance, and program-management backbone for Infrastructure Operations. Reporting to the **Delivery & Operations Lead**, you will: - Translate strategy into executable goals and operating cadences - Turn operational needs into software and data solutions - Create mechanisms that keep a rapidly evolving organization aligned and accountable You will also own the **current 1P+3P delivery-tracking layer within Operations**, including milestones, delivery timelines, quantity forecasts, risks, decisions, and executive reporting. You’ll partner closely with **1P Delivery Program Management, Compute TPMs, Data Center Engineering, construction, commissioning, and operations leaders** to ensure delivery information becomes complete, usable input for readiness, handover, and ongoing operations. You will own **program health and the operating system around it**—goals, data definitions, workflows, reporting, decision paths, and follow-through that help functional DRIs execute. ## Key Responsibilities - Establish and run Infrastructure Operations' goal-setting and operating cadence (quarterly goals, weekly performance reviews, prioritization, action tracking, decision logs, escalation paths, closure criteria) - Translate leadership priorities into programs with owners, milestones, dependencies, success metrics, and resourcing assumptions; maintain source-of-truth hygiene across goals, status, dates, risks, and decisions - Build and operate dashboards, scorecards, and executive-ready reporting for operational health, capacity readiness, SLA and MTTR performance, delivery pipeline status, and material risks - Define authoritative data models and reporting standards for milestones, timelines, delivery risk, capacity state, readiness, handover, exceptions, and operational performance; drive consistent adoption - Own the **1P+3P delivery-tracking program** across sites and partners: integrate schedule/progress inputs, maintain quantity and timeline forecasts, surface risks early, and drive cross-functional follow-through - Define Operations requirements for capacity acceptance and operational handover (readiness evidence, risk/exception workflows, approvals, sign-offs, post-handover action tracking) - Own the **Information Governance Process** and controlled-document lifecycle across relevant Operations workflows (standards, procedures, work instructions, templates, ownership, approvals, versioning, exceptions, obsolescence) - Lead operations software and tooling implementations from discovery through rollout (map workflows, write requirements, design data/integration patterns, partner with engineering/vendors, t
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