Desktop Support Engineer
Healthverity · Philadelphia, PA
About this role
**ROLE OVERVIEW** We're seeking an experienced Desktop Support Engineer to serve as our team's Microsoft Windows administration expert and primary hands-on technical support resource for our Windows laptop fleet. You will own Windows 10/11 & future version imaging, deployment, and configuration, and will be the go-to expert for diagnosing and resolving hardware, software, and connectivity issues. **KEY RESPONSIBILITIES** • Serve as the team's Microsoft Windows administration expert, owning Windows 10/11 imaging, configuration, patching, and lifecycle management using tools such as SCCM, MDT, or Microsoft Intune/Autopilot • Provide Tier 1/2 escalation support for complex Windows hardware, software, OS, and connectivity issues • Administer Active Directory accounts, group policies, and Microsoft 365 for end users • Support end users in person and remotely via ticketing and remote-control tools • Provision and deploy laptops for new hires • Maintain accurate IT asset inventory, including hardware assignments, warranty tracking, and licensing compliance • Partner with Security on endpoint compliance, patch cadence, and access control enforcement • Identify recurring issues and recommend process or tooling improvements **REQUIRED QUALIFICATIONS** • Expert-level Microsoft Windows administration (Windows 10/11, Active Directory, Group Policy, Microsoft Intune/Autopilot) • 7-10 years of hands-on desktop/endpoint support experience in a Windows environment • Expert-level troubleshooting of Windows laptop hardware, software, drivers, OS, and network/connectivity issues • Proven experience with laptop imaging, provisioning, and deployment (SCCM, MDT, Microsoft Intune/Autopilot, or similar) • Strong working knowledge of Microsoft 365 administration • Solid understanding of networking fundamentals (Wi-Fi, VPN, TCP/IP, DNS, DHCP) • Excellent verbal and written communication skills • Strong customer-service orientation and ability to prioritize multiple issues **PREFERRED QUALIFICATIONS** • CompTIA certification (A+, Network+, or Security+) • Familiarity with JAMF (MDM) for mixed-OS environments • Familiarity with Okta Identity Access Manager (IAM) • Familiarity with Google Workspace administration • Linux and shell scripting experience **COMPENSATION & LOCATION** Base salary: $75,000 - $110,000 + annual bonus opportunity **Hiring Locations:** Philadelphia, PA (hybrid, 3 days/week in-office); Hub locations in Boston, MA; New York, NY; Baltimore, MD; Washington, D.C.; Charlotte & Raleigh-Durham, NC; Atlanta, GA; and Chicago, IL. Remote work supported in approved states: CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA. **BENEFITS** • Competitive base salary & annual bonus • Health, dental, and vision coverage starting day 1 • 401(k) plan and equity program • Flexible location with generous PTO (4 weeks/year targeted) • 12 weeks paid parental leave (childbearing/surrogacy/adoption); 6 weeks for non-childbearing parents • Comprehensive onboarding and professional development support For accommodations or questions, contact careers@healthverity.com
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