Systems Engineer, New Restaurant Openings
Sweetgreen · Los Angeles, CA
About this role
**sweetgreen — Systems Engineer II, New Restaurant Openings (NRO)** sweetgreen is on a mission to build healthy communities by connecting people to real food. The **Systems Engineer II, New Restaurant Openings** is responsible for the technical build out of new and relocated sweetgreen restaurants—partnering with Store Design, Operations, and third-party vendors to translate restaurant requirements into system configuration, then staging, configuring, and validating the restaurant technology stack so each location opens with technology that works the first time. The stack includes POS and QSR platforms (e.g., **PAR Brink**), along with **payments, loyalty, inventory, Salesforce**, and the integrations between them. You’ll be a technical point of contact at each NRO milestone and help reduce manual effort over time through **scripting, API-driven tooling, and templated configuration**. --- ## What you’ll do - Execute the technical build out for assigned new restaurant openings, from requirements through go-live and post-launch stabilization, working alongside third-party vendors who perform on-site installation. - Configure POS and QSR platforms for each opening (menus, pricing, tenders, modifiers, and store-level settings) and stage backend systems/environments so platforms are integration-ready before go-live. - Validate technical readiness at each NRO milestone (install, punch, turnover, and pre–grand opening) against defined entry/exit criteria; escalate risk early rather than at the gate. - Provide on-site and remote support during opening week; troubleshoot configuration, integration, and data flow issues across POS, payments, loyalty, inventory, and reporting; transition each location cleanly into steady-state IT support. - Build automation to remove manual steps from the build (scripting, REST API integrations, bulk configuration tooling) and run functional/integration/regression/UAT with results captured as repeatable artifacts. - Gather and document requirements from Restaurant Operations, Finance, Construction, and Development partners; translate them into system configuration; report readiness and status clearly to technical and non-technical audiences. --- ## Desired traits - **Detail-driven:** configuration accuracy is the product—verify rather than assume. - **Range from planning to execution:** shift between documentation/requirements work and hands-on troubleshooting. - **Calm under a fixed deadline:** openings don’t move; stay steady in the final week. - **Systems thinker:** look for patterns behind recurring issues. - **Automation-minded:** script instead of repeat; eliminate manual work worth removing. - **Trusted partner:** communicate technical risk credibly without jargon. - **Ownership:** follow an opening through stable handoff, not just technical completion. --- ## Desired experience - Bachelor’s degree in Computer Science, Information Systems, or related field **or** equivalent hands-on experience. - **3–5+ years** in systems engineering, business systems analysis, or technical implementation (ideally restaurant/retail/QSR technology). - Hands-on configuration experience with POS/QSR platforms, including **PAR Brink** (QSR Automation preferred) and comparable systems such as **Toast, Aloha, or Oracle Micros**—including menu, pricing, tender, and store-level configuration. - Ability to automate operational/configuration work using scripting (e.g., **Python** or **PowerShell**), **REST APIs**, and **SQL**
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