ServiceNow Implementation Specialist
LMI Consulting · Remote, UNAVAILABLE, US
About this role
## Overview LMI is seeking a **ServiceNow Implementation Specialist** for a **Federal DoW client**. This is a **fully remote** position. A successful candidate will demonstrate competency in **ServiceNow**, **requirements analysis**, **critical thinking**, and **business growth**, while upholding the highest standard of **ethical behavior**. ## Responsibilities - Deliver the **full implementation life cycle** to support deployment of **ServiceNow modules** into complex client environments - Work with **Agile teams** and methodologies in a virtual environment - Develop a strong understanding of the customer’s **ServiceNow business needs** - Coordinate with client stakeholders to understand mission needs and implement requirements in ServiceNow - Provide technical expertise on technical questions related to assigned ServiceNow implementations - Deliver **in-progress and final capability demonstrations** to client stakeholders - Implement ServiceNow modules for **multiple customers** - Implement **configurations and customizations** for multiple customers - Create and manage: **workspaces, business rules, UI actions, workflows, reports, dashboards, and user portals** ## Qualifications **Required** - **Undergraduate degree required** (degree in engineering, finance, economics, operations research, mathematics, or related discipline preferred) - **6+ years** of work experience - **4+ years** experience in configuration and implementation of the **ServiceNow platform/applications** - Demonstrated experience implementing and deploying ServiceNow modules using **Agile DevSecOps** techniques in a client environment - Demonstrated experience with **ServiceNow platform capabilities** in a client environment - Demonstrated experience with **ServiceNow Business Rules** and the **scripting** aspects of the ServiceNow platform - Experience in ServiceNow application implementation and deployment - Some travel may be required **within CONUS only** **Desired** - Experience implementing ServiceNow within a **Human Centered Design** framework - Experience configuring/customizing **Service Portal pages and widgets** - Experience configuring/customizing **Workspaces** - Experience implementing ServiceNow in **Customer Service Management (CSM)** and one additional module/domain: - **Strategic Portfolio Management (SPM)** - **Human Resources Service Delivery (HRSD)** - **Integrated Risk Management** - Demonstrated experience implementing ServiceNow modules to clients in the **US Federal Government** ## Desired Certifications - **ServiceNow Certified System Administrator** - **ServiceNow Certified Implementation Specialist**
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