Senior Manager, Order to Cash — AI Products & Cloud Partnerships
OpenAI · San Francisco
About this role
## About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions—from order intake and provisioning through billing, collections, and cash application—ensuring accuracy, compliance, and operational excellence. ## About the Role We’re seeking a **Senior Manager** to build and scale **Order to Cash** across OpenAI’s **API and ChatGPT** businesses, **cloud marketplaces**, and **strategic partnership channels**. This role owns end-to-end **Order Management and Billing** operations across **API and ChatGPT**, and leads OTC readiness and execution for **AWS Marketplace, Google Cloud Marketplace, Oracle Cloud Marketplace, GovCloud**, and future partner channels. You will also own the end-to-end **Order Management and Billing close** (close calendar, readiness standards, review/sign-off expectations) and lead the team responsible for execution. ## What You’ll Do - Own strategy and end-to-end operating performance across OpenAI’s API and ChatGPT businesses, strategic cloud marketplaces, and partner channels—establishing a scalable operating model. - Lead the end-to-end Order Management and Billing lifecycle across API, ChatGPT, marketplace, and partner transactions (including private offers, order intake, provisioning, usage/transaction ingestion, pricing/discount validation, invoicing, credits, settlements, and reporting). - Design source-to-settlement reconciliation, completeness, and exception-management frameworks across orders, entitlements, usage, pricing, invoices, marketplace reports, settlements, and financial systems. - Own FTE and BPO operating performance across service levels, capacity, quality, controls, close readiness, and escalations—using performance data to strengthen accountability and execution. - Serve as the accountable DRI for the end-to-end Order Management and Billing close across API, ChatGPT, and Cloud Partnerships—setting the close calendar and readiness criteria and ensuring timely execution, reconciliations, issue resolution, and sign-off. - Partner with Revenue Accounting and Technical Revenue Accounting on contract review, usage validation, invoice verification, revenue recognition requirements, and post-close improvements. - Build and lead a high-performing organization across API, ChatGPT, and Cloud Partnerships—developing leaders and establishing operating discipline and organizational capacity to scale globally. - Act as the senior escalation point for Order Management and Billing issues—assessing financial and customer impact, coordinating resolution, identifying root causes, and driving durable corrective actions. - Establish scalable controls, approval paths, segregation of duties, audit evidence, and documentation to protect financial integrity while supporting a strong customer and partner experience. - Influence roadmaps across Product, Engineering, Revenue Systems, Finance Systems, GTM, Legal, Tax, Deal Desk, and Partner Operations so requirements are addressed upstream and scale with the business. - Define operational metrics and executive reporting for billing accuracy, automation, cycle time, backlog, service levels, exceptions, settlements, close readiness/timeliness, partner escalations, BPO quality, control performance, and throughput. - Build durable operating mechanisms (governance forums, ownership models, service levels, SOPs, playbooks, training, capac
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