AI Support Engineer, Government - San Francisco, CA
OpenAI · San Francisco
About this role
**AI Support Engineer, Government - San Francisco, CA** **About the Role** OpenAI's User Operations team is seeking an experienced support engineer to work with U.S. Government agencies and FedRAMP-compliant customers. You'll troubleshoot complex technical issues, resolve novel problems, and help define world-class support in an AGI-driven future. **Key Responsibilities** • Support public sector customers with complex technical issues and security/compliance needs • Become a trusted expert on OpenAI's products and platform • Serve as escalation point for complex issues, partnering with customers and Engineering teams • Drive automation and AI-powered workflows to improve efficiency • Provide occasional on-call support coverage **Requirements** • 8+ years in User Operations, Engineering, Support Engineering, or similar technical roles • Expert-level SaaS troubleshooting skills • Comfortable with emerging technologies (Python, OpenAI API, etc.) for automation • Strong enterprise communication and incident management experience • Bachelor's degree in Computer Science or equivalent practical experience • **U.S. citizen with ability to obtain and maintain Tier 4 (High Risk Public Trust) clearance** **Work Arrangement** Hybrid (3 days/week in office, San Francisco). Regular weekday hours start at 6am Pacific. Relocation assistance available. **About OpenAI** An AI research and deployment company dedicated to ensuring general-purpose AI benefits all of humanity. Equal opportunity employer.
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