Senior Platform Architect - West
Temporal · United States
About this role
**Senior Platform Architect - West** **ROLE SUMMARY** Join our Technical Services team as a Senior Platform Architect and drive transformational outcomes with Temporal. You'll be the accountable technical owner from purchase to stable production, turning complex challenges into scalable, repeatable solutions. **LOCATION** Must reside in the Western Time Zone **KEY RESPONSIBILITIES** **Own Production Readiness and Activation** • Act as single owner of customers' scale-proof production readiness • Drive first production workflow and reduce time-to-production • Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades • Make developers Temporal SDK experts and customer architects best practice experts • Set up alerting and proactively manage technical issues • Work on customers' most difficult tickets and problems **Run the Customer's Technical Program** • Build and execute KPI-driven success plans tied to production outcomes • Define standards for patterns, training, governance, and operational readiness • Lead cross-functional coordination across Professional Services, Support, and Partners • Proactively manage technical risk, migrations, and architectural debt **Ensure Long-Term Technical Health** • Set and validate reliability, observability, and operational standards • Monitor health signals and intervene proactively • Lead technical reviews, readiness checkpoints, and maturity assessments **Drive Adoption Through Production Success** • Surface growth signals based on usage, maturity, and confidence • Partner with customers and internal teams to unlock new workloads • Translate production success into technical narratives for renewal and growth **REQUIRED QUALIFICATIONS** • 6+ years professional software engineering or solutions engineering experience • Strong understanding of distributed systems, workflow orchestration, and reliability engineering • Proficiency in Go, Java, TypeScript, or Python • Experience building, deploying, and operating production systems at scale • Ability to debug complex technical issues and guide customers through resolution • Strong customer-facing skills with clear technical communication • Experience creating technical documentation, runbooks, and training materials • Self-motivated with ability to work independently and collaborate across teams • Willingness to travel occasionally **NICE TO HAVE** • Prior experience with Temporal or similar workflow orchestration platforms • Experience with observability tools for distributed systems • Background in professional services or technical consulting • Experience with Kubernetes, cloud platforms, and infrastructure-as-code • Open source contributions or developer community involvement • Experience designing and delivering technical training **EQUAL OPPORTUNITY** Temporal Technologies is an Equal Opportunity Employer committed to diversity and inclusion.
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