IT and Desktop Support Specialist
TicketManager · Calabasas, CA
About this role
**IT and Desktop Support Specialist** **Location:** Calabasas, CA (HQ) **Type:** Full Time | Entry Level **Reports to:** CTO --- **About the Role** As our IT and Desktop Support Specialist, you'll be a key member of our Technology team, keeping the people, devices, and everyday tools that our company runs on working smoothly. You'll be the friendly, reliable face of IT day to day, with plenty of room to grow your skills and take on more responsibility over time. **Key Responsibilities** • Provide day-to-day technical support to team members across offices and remote staff • Install, upgrade, and troubleshoot hardware and software systems • Manage device lifecycle from procurement through MDM enrollment, repair and retirement • Administer Microsoft 365 and Microsoft Entra (accounts, licensing, MFA, conditional access) • Administer SaaS platforms including Rippling, Drata, 1Password, GitHub, Jira, Confluence, Zendesk, and Slack • Provision and maintain customer-facing infrastructure • Manage DNS, domains, and certificates • Run quarterly user access reviews and maintain compliance • Build integrations and automation between platforms • Document procedures for team reference **Required Qualifications** • Bachelor's degree in IT, Computer Science, or related technical field • 1-3 years of IT help desk, desktop support, or technical support experience • Strong Microsoft 365 and Microsoft Entra administration experience • Experience managing Windows endpoints at scale • Experience administering a broad SaaS estate • Working knowledge of cloud environments (AWS preferred) • Strong documentation and communication skills **Desired Skills** • Experience with Rippling or similar HR/IT platforms • Familiarity with DNS, email deliverability (SPF, DKIM, DMARC) • Telephony platforms, Jira/Atlassian administration, or scripting experience • Self-motivated with ownership mentality **Compensation & Benefits** • **Salary:** $70,000–$80,000 + Variable Compensation • **Work Expectations:** In-office, Monday–Friday • **Health Benefits:** Medical, Dental, Vision & Chiropractic • **Time Off:** Unlimited PTO • **Retirement:** 401(k) with Company Match • **Perks:** Quarterly live event credits, monthly happy hours, catered lunches, volunteering opportunities **About TicketManager** Inc. 5000 fastest-growing company | Best Places to Work (2015–2024) | 4.5/5 Glassdoor rating | Trusted by 4,000+ global companies including ~15% of Fortune 500
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