Solutions Engineer II
Hologram · Remote - United States Only
About this role
## Solutions Engineer II **About Hologram** Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. Processing over 5 billion transactions per month across global infrastructure. **About This Role** The Solutions Engineering team owns the customer relationship after the sale—from first deployment through every connectivity issue that follows. This role covers onboarding, troubleshooting across SIM, device, and network issues, hands-on L2 escalation work, and building automation and internal tooling. **Key Responsibilities** • Own customer onboarding end-to-end, from SIM provisioning through production-stable deployments • Diagnose and resolve SIM, device, and network-level connectivity issues • Lead automation work: identify manual processes worth removing, then build them away • Improve and automate the technical onboarding process • Automate account-health monitoring and alerting • Maintain and expand internal tooling, including AI-driven support tools • Advocate for customers internally, surfacing product gaps to engineering • Write runbooks and documentation for team scalability • Extend automation across post-sale workflows: SIM orders, billing, renewals **Requirements** • 5+ years in customer-facing technical roles (Solutions Engineer, Technical Support, Technical Consultant) • Solid understanding of cellular networks, IoT devices, RATs, and protocols (TCP/IP, UDP, MQTT) • Experience with scripting languages (Python, Ruby), SQL, and REST APIs • Track record building automations against real operational workflows • Experience applying AI tooling to support and operational workflows • Strong written and verbal communication skills • Ability to quickly learn and adapt to new technologies • Comfortable working independently on undefined problems • Salesforce/CRM familiarity (nice-to-have) **You Might Be a Great Fit If You…** • Enjoy solving complex technical problems that directly impact customer success • Have a curious, self-driven mindset • Thrive in customer conversations and translate technical detail clearly • Work well across teams (support, sales, product, engineering) • Love turning manual processes into clean, automated solutions **Compensation & Benefits** 💰 $135,000 - $150,000 + RSU equity grant 🏥 Flexible health coverage (up to 100% employee, 95% dependents) ⏰ Unlimited PTO with 2 weeks mandatory + monthly mental health days 👶 14 weeks paid parental leave 💻 $1,000 hiring bonus + $250/month WFH stipend 🔒 Life/disability insurance, 401(k), Professional Development Fund **Interview Process** Intro call → Take-Home Technical Assessment → Peer Technical Interview → Cross-Team Interview → Hiring Manager Interview → Leadership Interview **Remote-First Culture** Fun, upbeat team united by connecting the world. Trust-based, empowered decision-making without heavy bureaucracy. 📧 Questions? Email people@hologram.io *Don't meet 100% of requirements? Apply anyway—50% match is worth considering!*
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