Enterprise Technology Services Specialist
Ridgeline · New York, NY
About this role
**Enterprise Technology Services Specialist** *New York, NY* **About the Role** Ridgeline is seeking a resourceful IT professional to deliver reliable, secure, and user-centered technology services. You'll independently resolve complex support issues, manage corporate accounts and endpoints, strengthen access controls, and build practical automations that reduce manual work and help IT operations scale. **Key Responsibilities** • Provide advanced IT service management support and independently resolve complex Tier 1 and Tier 2 issues across software, licensing, endpoints, identity, and employee technology • Act as an escalation point for issues requiring deeper investigation, including first-line handling of security detection and response escalations • Lead onboarding, offboarding, and account lifecycle execution across Google Workspace, Slack, Zoom, Box, Atlassian, and Microsoft • Deploy, configure, maintain, and recover corporate Macs through Jamf while supporting CrowdStrike and Cloudflare Zero Trust • Build and own automations for high-volume workflows using Jira Automation, Okta Workflows, REST APIs, webhooks, and scripting languages • Apply approved AI tools to ticket triage, troubleshooting, log analysis, and knowledge-base development • Transform recurring support issues into automations and self-service resources • Monitor service queues against team SLOs and communicate risks early • Mentor junior teammates through pairing, walkthroughs, and documentation **What We're Looking For** • 3-5 years of experience owning IT operations, service desk, or endpoint management work • Hands-on experience administering macOS, Jamf, and Google Workspace • Working knowledge of identity and access management (SSO, MFA, least privilege, RBAC) • Demonstrated experience using AI in support environments with sound judgment on outputs • Practical automation skills spanning scripting, APIs, webhooks, and integration debugging • Strong root-cause analysis and problem-solving skills • ITSM fluency and sound judgment handling credentials and security issues • Excellent communication skills with technical and non-technical partners **Bonus Skills** • Experience with Okta Workflows, Jamf Pro, Jira Service Management, Microsoft 365, or Zoom Rooms • Low-code or agentic automation platform experience • Relevant IT certifications (Okta, Jamf, CompTIA) **Compensation & Benefits** Salary: $87,000–$102,500 | Stock options | Unlimited vacation | Educational and wellness reimbursements | $0 cost employee insurance **Requirements** Must be work authorized in the United States without need for employer sponsorship.
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