Manufacturing Systems Support Technician
Surge Staffing · Lafayette, IN
About this role
## Manufacturing Systems Support Technician **Pay:** $55,000–$65,000 annually **Schedule:** 1st Shift **Job Type:** Full-Time ### Job Summary We are seeking a **Manufacturing Systems Support Technician** to provide technical support for computer systems, manufacturing equipment, production workstations, and information technology within a manufacturing environment. You will help maintain hardware, software, network connectivity, manufacturing applications, and automated equipment to keep production running efficiently and minimize downtime. ### Responsibilities - Provide technical support for manufacturing systems, automated equipment, production workstations, barcode scanners, label printers, industrial PCs, and related equipment - Install, configure, maintain, and troubleshoot manufacturing software, operating systems, and hardware - Support **Manufacturing Execution Systems (MES)**, **Enterprise Resource Planning (ERP)** systems, and production reporting applications - Respond to production support requests and resolve system issues affecting manufacturing operations - Troubleshoot network connectivity for manufacturing equipment (switches, wireless devices, industrial network components) - Perform software updates, equipment replacements, system backups, and preventive maintenance - Collaborate with Production, Engineering, Quality, and IT teams to resolve technical issues and improve system performance - Maintain documentation for system configurations, troubleshooting procedures, and equipment inventories - Assist with implementation of new manufacturing technologies, equipment upgrades, and process improvements - Support data collection systems, handheld devices, printers, and automation interfaces - Escalate complex technical issues to Engineering, vendors, or senior IT personnel when necessary - Follow company safety, quality, cybersecurity, and regulatory standards ### Qualifications - Associate degree in Information Technology, Computer Technology, Manufacturing Technology, Industrial Technology, or related field **OR** equivalent work experience - Experience supporting computer systems in a manufacturing or industrial environment - Experience with automated assembly processes (preferably automotive manufacturing) - Basic PLC troubleshooting and programming experience - Basic robotic troubleshooting and programming experience (including 3-axis and 6-axis robots) - Knowledge of Windows operating systems and Microsoft Office / Microsoft 365 - Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Ethernet) - Experience troubleshooting hardware, software, and peripheral devices - Strong analytical, troubleshooting, and problem-solving skills - Excellent communication and customer service skills ### Preferred Qualifications - Experience supporting MES or ERP systems - Familiarity with industrial networking - Experience with PLCs and automation equipment
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