Software Engineer, Applied AI Research
Hightouch · Remote (North America)
About this role
**About Hightouch** Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer can build and ship end-to-end campaigns themselves—moving faster, staying on brand, and getting AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch helps marketing teams analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn’t previously possible. Hightouch was named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, and is trusted by leading enterprises like Domino’s, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help customers leverage data and AI to grow their businesses. We’re ambitious, impact-driven, and efficient—and we believe humility, kindness, and compassion are essential to our success. --- **About the Role** We’re looking to add **Applied AI Research Engineers** to our team. The ideal candidate will have strong probabilistic and quantitative thinking, the ability to be highly creative and experimental with LLM applications, and the ability to ground their work in potential customer and product applications. Our applied research team focuses on finding new and innovative techniques to improve the frontier of what’s possible in agentic AI marketing applications, with a particular focus on **image and video**. We focus less on theory or writing research papers, and more on **experimenting, prototyping, and exploring new methods** for applying generative AI to help customers grow. **Example workstreams include:** - Quickly iterating and developing proofs of concept (POCs) to explore the maximum potential of integrating AI into data and marketing workflows - Designing and developing evaluation and improvement systems that can make advancements autonomously - Expanding what’s feasible with AI-generated video (e.g., making generated humans maximally realistic) - Experimenting with approaches for generating brand assets that stay aligned to a company’s look and feel While no prior experience with LLMs and AI is required, strong technical skills—particularly in **backend architecture** or **probabilistic systems**—and **product intuition** are essential to execute projects from start to finish. This is a **senior role**, and we focus on impact and potential for growth more than years of experience. **Salary range:** **$180,000 - $400,000 USD/year**. This role is **location independent** under our remote-first policy. --- **Interview Process** Our interview process evaluates fit across the most important dimensions of the role: **product sense and creativity with LLMs**, ability to **architect backend systems**, and alignment with **Hightouch’s values**. Notably, we **don’t do programming interviews**—we believe they’re low signal-to-noise and aren’t a good evaluation mechanism. - **Recruiter Screen [30m]:** Introductory call with recruiting to confirm mutual fit - **System Design Screen [60m]:** Design a data processing or machine learning feature end-to-end (depending on background) - **Hiring Manager Interview [30m]:** Discuss past experiences and future operating preferences to assess alignment with company values - **Agent Building Systems Interview [75m]:** Architect an agentic system at a conceptual level with both product/customer requirements and technical considera
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