Sr. Software Engineer, AI
TripActions · New York, NY
About this role
**Navan — Sr. Software Engineer, AI (Loyalty Wallet)** Navan is building the next generation of intelligent travel experiences—where loyalty, personalization, and AI agents help travelers make better decisions before, during, and after every trip. As a **Senior Software Engineer, AI** on the **Loyalty Wallet** team, you’ll build **agentic product experiences** that understand a traveler’s loyalty programs, surface useful insights, and safely help users manage their memberships through **Navan Edge**. --- ## What you’ll do - **Build AI-powered product experiences:** Design and develop agentic workflows that help users view, understand, connect, and manage loyalty programs through chat, wallet surfaces, and personalized recommendations. - **Develop production AI systems:** Build reliable LLM-powered flows with structured outputs, tool calling, guardrails, human confirmation, evals, and monitoring for real customer-facing use cases. - **Own agent and workflow quality:** Create and maintain scenario tests, adversarial evals, prompt/tool contracts, and quality metrics to ensure safe behavior around loyalty data, PII, financial guidance, and unsupported requests. - **Integrate across the stack:** Work across frontend, backend, and AI orchestration layers (wallet APIs, streaming chat experiences, UI components, data services, and ML/LLM workflows). - **Turn data into personalization:** Transform loyalty balances, tier progress, membership data, connected email signals, and trip context into recommendations and next-best actions. - **Collaborate cross-functionally:** Partner with product, design, backend, data, and platform teams to ship polished, measurable customer experiences. - **Raise the engineering bar:** Champion maintainable code, thoughtful abstractions, strong tests, observability, documentation, and operational ownership. --- ## What we’re looking for - **6+ years** of software engineering experience building production systems, with hands-on experience in **AI/LLM/agent/workflow/ML-powered** products. - Experience building **agentic systems**, **tool-calling workflows**, **RAG-like systems**, **structured LLM outputs**, **eval pipelines**, or **AI assistants** in production. - Strong engineering fundamentals in **TypeScript/Node.js**, **Java**, **Python**, or similar backend/product stacks. - Experience with **distributed systems**, **APIs**, **async workflows**, **caching**, **observability**, and **production debugging**. - Comfort applying **AI safety patterns** (guardrails, HITL confirmation, deterministic tool boundaries, hallucination prevention, and PII-sensitive workflows). - **Product mindset** and ability to translate ambiguous user needs into robust, user-facing experiences. - Strong ownership: ability to **ship, measure, iterate, and support** after release. - Bonus: experience with **travel**, **loyalty programs**, **personalization**, **fintech**, or **consumer data products**. - Bachelor’s/Master’s in CS/Engineering (or equivalent hands-on experience). --- ## Pay range **$113,400 — $252,000 USD** (subject to change based on business need). For on-target-earnings (OTE) roles, the range may include base salary and target incentive compensation. --- ## Hiring process & AI-assisted evaluation (Metaview) Navan uses an AI-assisted Automated Employment Decision Tool (**Metaview**) to help evaluate resumes against job qualifications. **Final decisions are made by human recruiters and hiring managers.** - **Human ov
Listing freshness
CronJobs last confirmed this listing 19h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.